Engineering Manager - Support Experience

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Premium Support Experience team builds products to enable, support, and grow businesses in their usage of Stripe. Our Dublin-based team is a startup within Stripe, building a greenfield product to provide a high-quality, differentiated support experience for our largest, most complex, and most engaged users. Besides building directly for Stripe's users, we're responsible for improving internal tooling and processes that set the foundations for their end-to-end experience. The team is part of the Support Experience engineering organization, which builds and improves Stripe's user support from end to end: how users get help within our products, how they get in touch with us when they have questions, and how our teams use internal tools to answer those questions. Providing great support to users of all sizes is culturally important to everyone at Stripe. We partner closely with Stripe's design, product, and operational teams, and we're using the…