Manager, Senior Support Engineering
OpenAI · 🇮🇪 Dublin, Ireland
Sponsorship Verification Proof
Employer is on the Irish DETE register of companies issued employment permits in 2026.
Irish DETE Register of Companies Issued Employment Permits (2026): listed as 'OpenAI Ireland Limited' — DETE 2026 employment permits issued (2 YTD)
An official government register match confirms the employer holds an active sponsor licence in this country. It does not guarantee that every individual role meets minimum salary or skill thresholds — always confirm sponsorship eligibility with the recruiter.
The job posting also states: “We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.”
- Verification category
- Employer on official sponsor register
- Role category
- Backend
- Last verified
- 2026-10-25
- First indexed
- 2026-10-24
- Posted date
- 2026-08-28
- ATS / Feed source
- Ashby job board
Role Description (Excerpt)
About the Team The Senior Support Engineering team is responsible for ensuring that developers and enterprises can reliably build mission critical solutions using OpenAI models. We provide technical guidance, resolve complex issues and support customers in maximizing value and adoption from deploying our highly-capable models. We work closely with Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale. We think from an automation-first mindset and leverage the latest in AI to scale our support operations. Join the Senior Support Engineering (SSE) team at OpenAI and help shape the future of Technical Support in the age of AI. About the Role We’re looking for a Support Engineering Manager to build and guide a high-performing team of experienced Senior Support Engineers with backgrounds in software engineering, site reliability engineering, and systems architecture. These engineers are trusted to operate with autonomy, tackle deeply technical challenges, and serve as the final escalation point before Engineering. In this role, you'll lead a team focused on deep problem-solving, proactive reliability work, and customer-specific troubleshooting. You’ll drive the design and operations of OpenAI’s incident management processes, including tooling, automations, and training, and ensure they are scalable and resilient. You’ll also oversee strategic customer workload monitoring, alerting, and a 24x7 rotation to ensure…
Excerpt only — read the full requirements and apply directly on OpenAI's career page. We do not process applications.